Read Our Customer Reviews
I needed a monument. I went to a monument company. The customer service was poor. The agent did not come out of her office to greet my sisters and me. I was given a price that was much higher than the price Elmwood quoted me. I was also told that the monument could not be installed before the end of the year.
After this, I went to Elmwood. The sales person saw me as I entered the lot. He came to my car to greet me and find out what I was looking for. He then took me in his vehicle to the cemetery to see the type of monument I was trying to match to my father’s. What a difference in customer service! It took two to three months, with drawing reviews along the way, for the monument to be set. The price was far better than that given by the monument company. My siblings and I are very pleased with the quality delivered by Elmwood!
My aunt recently passed away. My family and I decided to buy her a casket at Elmwood. Mike and Pat and the other woman made an extremely painful time much easier with their warmth and personal touch. They were so honest with us they pointed out a very small flaw in the casket we purchased. I don't believe many businesses would have done that. My family has been dealing with them for almost forty years, and have always been impressed with them. I even told Mike he can't retire until after I die. The cemetery is well maintained, and I would recommend their caskets, or cemetery to anyone in need.
We recently lost our father, and our mother is 90 years old. Mike and his staff were so kind and helpful. They really took the time to listen to what my mother wanted and produced a beautiful headstone that my mother loved.
We recently had to purchase a headstone for my brother. We were recommended by the funeral home to go to Elmwood. We spoke to Pat and she was absolutely wonderful. She was patient, very knowledgeable, and very helpful in walking us through the whole process. We had brought in an idea of a headstone that we found on the internet and they designed it as close as possible to the picture that we had. There were slight differences due to the availability of the designs that they had (which were very minor details), but the headstone came out even better than the picture that we presented. I highly recommend them.
I highly recommend Elmwood Cemetery to anyone who needs a headstone. After an ordeal I had with Ridgelawn Cemetery, Mike from Elmwood took care of me and made sure he seen my Mom’s headstone happen from start to finish. Mike took care of business that the other cemetery failed to do. Their customer service at the other cemetery is horrific. In just a few months, Mike not only helped me design my mom’s headstone, but he ordered it and had it installed what was to me record time—-considering the other cemetery NEVER ordered my mom’s and it was paid off way before she even passed.
Thank you Mike and team for executing this flawlessly for me and my family. The other thing I have to add is that Mike had it installed before Mother’s Day which was bittersweet. My mom’s first Mother’s Day in heaven, her grave was under water at Ridgelawn. I couldn’t even see her grave, put flowers or anything. So, receiving an unexpected email from Mike before Mother’s Day with a photo attached to show me it was completed, brought instant tears to my eyes. I will however be grateful. Thank you again!!!!
Everything is beautifully done thank you so much for your kindness and generosity
I sincerely appreciate the assistance my family received when my brother Artie passed and we were able to bury him with his parents. Your promptness and kindness during a difficult time did not go unnoticed.
I am grateful for the excellent customer service of Mike and Pat. They helped make a difficult time in my life much easier. I lived out of state and wanted a nice headstone for my dad’s plot at another cemetery. Mike was able to work with me virtually to ensure I had the headstone I wanted. They were able to deliver it before the arrival of the cold weather. He and Pat kept me current on the progress of the creation and delivery of the headstone. I was very satisfied with the final product and installation. Thank you very much.
Professional and caring service. Highly recommended.
We appreciate all you have done for our family. The new monument has exceeded our expectations.
Staff was very friendly and patient. We absolutely love the memorial we ordered from them! Price was reasonable too.
Elmwood Caskets did a wonderful job of engraving and delivering a memorial for our father. They are a perfect choice for the price conscious. And Mike was a pleasure to work with during a challenging time for our family.
Mike was amazing with this process. Prices were good, All around great place to do business with.
Very helpful. Elmwood did a beautiful job on my mother’s marker. They made this process so easy. Will definitely recommend.
I loveee my Elmwood family! I truly appreciate you!!!!! Thank you!
Thank you all of your for your help and service. I know your job isn’t easy but you made the process seamless.
Mary, I want to thank you so much for your assistance and the kindness you extended to me and my Dad last month. You made the process of selecting a casket seamless. My Mom would have truly appreciated you and your service.
Talked to Mary on phone and in person when finalizing needs. Mary was very helpful and answered all of my needed questions. Great person to deal with. Great business to deal with all your needs.
My parents’ monument looks great! I want to thank Mike and Pat for everything you did. You guys were wonderful!
Your resulting work on Galina’s beautiful creation & your selection of the stone itself matched the perfection of the prior monument you made us for Galina’s parents in 2011. They pair up very well!
We’re most indebted to you & your team for producing such a nice product and being on time, despite all the roadblocks you had beyond your control. And It was also most comfortable working with you. Thank you.
My parents’ monument looks great! I want to thank Mike and Pat for everything you did. You guys were wonderful!
The best service I’ve had in a long time. Mary was very knowledgeable and nice. Thank you Mary for your help and service. We appreciate your care and help.
Ms. Mary was very knowledgeable about the business, she created the design of a double monument did a wonderful job. She was able to stay within our budget and we were very please with the layout. Mary was a absolute pleasure to work with. Love her!! Ms. Penny
The whole staff was so pleasant to me and my brother who both bought our casket and headstones from ELMWOOD CASKET COMPANY. THE PRICES ARE WAY BETTER THAN THE FUNERAL HOMES. MIKE, PAT AND KATHRYN ARE JEWELS. I TAKE MY HAT OFF TO THE WHOLE STAFF.
Thank you for your quality and professional service . My siblings and I have viewed the gravesite and are pleased with the memorial. We appreciate your thoughtfulness.
We worked with Pat & Mike who took us through the process quickly and efficiently. They always got back to us with information we needed and made all the arrangements at the cemetery. The price of our headstone was established up front, significantly less than all other competitors. The stone looked beautiful and was exactly what we wanted. Would definitely use them again...if I had another life! Thanks again, Elmwood team.
I Had a Great experience with Elmwood Cemetery. Pat was very nice and responsive to everything, she made everything go smooth for me and my family with purchasing a Grave Marker for our love one and I appreciate that. Thank you again Elmwood Cemetery!
Kathryn kept in contact with me while we sorted out the best plot for my mother. My mother wanted to be near her mom and dad. Kathryn took the time to look and give me options. Inquiring about caskets, there is a garage where you can see them, they are reasonably price compared to the funeral home. Kathryn helped me come up with a design for the head stone that closely resembled my grandparents.
We selected Elmwood cemetery due to their exceptional customer service during our time in need. When my father passed away, I called them for help and Kathryn was outstanding. My father’s burial services were beautifully executed by the Elmwood Cemetery staff. My father received the burial that we envisioned. Ordering the monument was also an easy process and it came out beautiful. I highly recommend Elmwood Cemetery to anyone that is seeking burial services for your loved ones.
I was very pleased by working with ALL staff in a very professional manner from Virginia via email! Well done! Thanks!
Mike was great to work with. Always answered and gave me the best advice. Is great to have someone you can trust in time of need. My family member referred me to Mike and I will keep the chain going. Its people like him that I want to do business with. Thanks Mike!!
Thanks, Mike! I would recommend Elmwood Cemetery Memorials.
There are no words to express my gratitude to the staff at Elmwood. Everything went great. My husband's casket oozed military. It was just gorgeous. It looked like a $10,000 casket. It was well worth the money. If anybody doubts the quality, they shouldn't. The Funeral Home didn't have near the quality of the casket. Everything was just perfect. If somebody wants to go out in style... they should use Elmwood.
Thank you so very much for all your help with the monument. It came out beautiful. We are very happy for the final piece. It was a pleasure to work with you.
Great job on funeral and buying everything. Mike was fantastic. I'm so thankful for his help.
I can’t say enough about Elmwood Cemetery Memorials. Kathryn was helpful in every way, she responded to me right away. They sent two proofs before etching stone to make sure I approved. The stone is absolutely beautiful, I couldn’t be more pleased with my Aunt's stone, I will definitely refer their company to friends and family. God's Blessings to Elmwood Cemetery Memorial.
I was so impressed with the service I received from Mike at Elmwood Cemetery. Mike was very professional. He responded immediately in assisting me with a headstone engraving. It was seamless and extremely easy. I tried unsuccessfully for weeks to get another company to help me. Thank you to all the kind and efficient people at Elmwood Cemetery. You did an amazing job!!
Very happy with the professional customer service provided by Kathryn and Mike at Elmwood Cemetery. They were both extremely patient with me and my family as we tried to decide on the best options, and they made clear all the options we had available. They were willing to customize our requests and go out of their way to make sure we were happy with our choices. Really amazing people there that are a cut above everyone else!
Wonderful and very professional people working there. They did a great job communicating and recommending what's best for everyone at a time that's really difficult for families. Special shout out to Mike and the office staff who always answered the phone and kept in touch while working in this pandemic.
I had a great experience with this company. Mike was very helpful and offered a huge assortment of options for my mother's grave stone so that I was able to truly customize it and it honors who she was and her life. The entire staff was helpful throughout the process, which was seamless and easy.
I am SOOO sorry for not doing this sooner!!! Mike Gozdecki is a saint! He worked tirelessly with me on several meetings & emails, for a PERFECT headstone, for my parents!!! We designed it together!!! I believe it's beautiful!!! Thanks, Mike, for helping me in a really rough time, Jean Szany
Elmwood has kind staff and well kept grounds for your family. Mike was patient and walked us through all their services and competitive prices. You don’t have to get everything at the funeral home and all their prices are listed for everyone to see so you don’t feel taken advantage of in your time of need. Highly recommend all the services this company can offer even if cremation is an option.
I want to thank Mike and the staff at Elmwood for their help. First they helped me pick out a beautiful casket for my Mother at a very reasonable price. And then he helped guide me through the purchasing of a monument for her. Thank you for helping me during the stressful time. I am beyond pleased and highly recommend Elmwood.
My mom went in to look at caskets and headstones back in 2010 with my daughter, who is my mom's namesake, Emily. She fell in love with this green casket that Mike showed her back then. My mom passed away on November 30th 2016 and my daughter had kept a copy of the email from Mike that was sent to her back in 2010 and the funeral home sent the message to him and he HAD the casket that my beautiful mom wanted so much! Mike and his staff have been nothing less than AMAZING! My mom told me years ago that if there wasn't enough money for the headstone that I should just wait for a year then get it. Once again, I took my daughter Emily with me to show me which headstone that she was looking at and my husband and myself paid for it in hopes that she would have before Easter. They had it placed on the Thursday morning right before Easter. I can't thank Elmwood and Mike enough for all of the help and kindness they showed me knowing that I had just lost not only my mom, but my life long best friend and so much more! Thanks Mike and Elmwood staff members for making not only me, but helping me give my beautiful mom the funeral of her dreams!
Mike was extremely helpful in helping our family. His knowledge was exceptional and his honesty to be admired. These days it seems that customer service has lost value but Elmwood, Mike and staff clearly hold this as a value. Thank you very much!
Saw the newly placed monument on Sunday. It Is Stupendous! You did a fantastic job, Mike. It is so beautiful and holds very special meaning with all its glory. The stone is magnificent. Thank you for your patience with my brother-in-law, Frank. You indulged him in his wishes for the layout. You are very good with incorporating ideas. I know my sister would be extremely pleased with the final product! Thank you again for your masterful art!
After viewing the caskets on line, I talked with Mike @ Elmwood Caskets several times. He was always courteous and helpful. Prices were significantly less than the funeral home, the casket was lovely. it was delivered in Naperville in plenty of time for the funeral. liked them so much we ordered the headstone from them also. Communication process was very good, with the marker, the proof was sent and adjusted, and confirmed. we were notified when the marker was delivered and expected placement time.
Thank you to Mike Gozdecki and his staff for helping me and my family with the burial of my aunt's ashes and for having her memorial prepared and set. We all appreciated their kindnesses at a sad time for us. Everything from the graveside service to the setting of the memorial at the gravesite went very well. This was especially important since none of the family lived close to the cemetery and everything had to be coordinated by phone and email. Thank you again!
I will order again, but hope not too soon. They ensured our casket was perfect and the cemetery accepted their vault. Fast delivery. Went above and beyond our expectations.
The staff at Elmwood worked with my family in order to create the perfect stone for my mother. They were very knowledgeable and easy to work with. After shopping around many places, they were also reasonably priced. The final result was better than I ever expected.
Mike and his staff makes this transition as easy as possible. very caring and patient. Thanks for all your help and considerations during our time of grief.